Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[akpayne]

I would do both - fix the legs until Hasbro ships the proper ones to your house.

[Stealth Viper]

I would do both - fix the legs until Hasbro ships the proper ones to your house.

Problem is (in my experience) you have to ship the defective one to Hasbro FIRST - then they ship you the replacement.

[akpayne]

Wow - that sucks!
I have not purchased the walker because of this reason.
Anyone know if Hasbro has made a running production change, is there a chance to purchase one at retail where the legs are already fixed.

[condor knight]

The video on you tube is where i got the information about emailing hasbro about it and here is what they told me"Hi Hal,

Thank you for bringing your concerns to our attention regarding the Star Wars Clone Wars AT-TE. I apologize for any inconvenience this has caused.

Hasbro, Inc. is committed to ensuring 100% satisfaction and we want to ensure everyone is 100% satisfied with our products. Therefore, in order for us to determine whether your products have defective legs, please provide the date code. The date code on your product is on the underside in between the back legs. Is the date code on your product prior to 81931 or after 81931? You may provide this information by responding to this email.

As a side note, for optimal performance, make sure your vehicle is on all six legs. Roll the vehicle only on a flat, hard surface and check each leg assembly: After attaching each leg, rotate the leg to ensure it is fully attached.

Thank you"

I am going to see what codes are on my kids AT-TE after christmas and email the codes to hasbro to see what they are going to do.

But according to the video on you tube hasbro does not ask for the old legs back.
Here is the video i watched:

http://ca.youtube.com/watch?v=BfR0uxCpbpY