Totally hit and miss. They have stuff then don't. The prices are great or they arent. It reminds me of Byway when I was a kid.
I got a lot of PTE 3 packs from them at 3.50 each, and a lot of Swat Humvees from them at $10 and a whole lot of 4 wheelers for $2. For that I will be eternally grateful, though I won't go in unless I see something I want in the flier.
As for the "customer experience" - my experience has been the the employees were certainly not required to take an IQ test to get the job. I am sure that there are smart people working there, I just haven't encountered them.
- R