"I know it can be a stressful environment, but I expect Dealers to know their goods, or at least higher help that are familiar with their goods. Is that too much to ask?"
You must remember, some of the "dealers" are collectors like you and me... If they have a helper - then they are extremely lucky.
I wasn't going to have a helper at all, but I found out that my cousin was able to help me. I don't have the extra money to "hire" help. So I wouldn't go blaming the dealers if their "family, spouse, girlfriend" are helping out for the simple stuff of collecting money and watching out for 5 finger discounts.
Dealers should know if a figure is complete or not - I agree, up to a certain year - as how many collectors know all the weapons that go on figures from 1992 and up?
As for dealers having to know what they have. Would you know what you had exactly if you had this stuff? I have literally thousands of accessories, and hundreds of figures - my $2 bin had at least 200+ figures in it.
I'm lucky enough just to keep the stuff as organized as I can, since this is not my full time job, like most other dealers in room.
This was some of the stuff I brought.
http://smg.photobucket.com/albums/v470/gsmiley007/con%20stuff/?action=view¤t=IMG_7374Large.jpgI would like to see if anybody could know the entire contents of all that is pictured there. I would be extremely amazed.
Also, you never know, it could have been complete, but when a dealer wasn't looking - there could have been a 5 finger discount on the accessory or sometime it's just human error. I fix up Radio Guy this year, he bought a complete tunnel rat off of me, but he said one flashlight was missing. It was complete when I put it in the box, but maybe something happened to it or I thought it was complete, but I got distracted when putting him in the bag. Lucky thing I had an extra and gave it to him this year.