I HAD been going to Silver Snail for close to 30 years when something in the store not too long ago changed that forever.
One day I was in the store looking around like I always did, and having
a good time looking at all the cool toys etc. This particular day I couldn't
find what I was looking for, so I asked the store employee working in the
back area on the main floor for some assistance. His response.........
I don't know. That's it, period. So, I walked up to the front cash, and to my
immense astonishment, the "ALL MIGHTY STORE OWNER" himself was
behind the counter. I thought great, now I will surely get my answer.
Guess what?
?? He looked at me, didn't answer, and then just turned
his back to me. I could not believe it. After coming to the store for SO LONG, and giving them so much business over the years, this is how I,
a customer of long standing was treated. You know what folks. This is
how everyone is now treated. The owner how zero interest in customer
service, and only wants your money. I have gone back in a couple of times just to observe, and I have seen this same type of treatment done
to many other customers as well.
On top of all this, if you are a toy collector, you DO NOT want to buy your
action figures etc from Silver Snail. Not only do they put their price sticker
right on the plastic view bubble, which screws up the potential value, never mind the overall view of the toy, but they also charge $5-10 more
for the same products that you can buy at Toys R Us, Wal-mart, Zellers and other comic book stores in the downtown area.
Do yourself a favour dear customer, and do your business somwhere
else where they actually give a damn about their customers, and not
just your money.
Dale Bulman
